Payments and Credit Cards

Why does Turismo Bergamo Hotels ask for credit card details?

Credit card details are requested to guarantee the reservation in the event of a no-show or a late cancellation. The hotel is allowed to charge for a no-show (usually the cost of the first night). Turismo Bergamo Hotels will not charge your credit card – you pay the hotel for your stay.

Advance payment with credit card

If you book a long stay, during the high season or through a holiday package, you may be asked for a full or partial payment (a deposit) for the service you have booked. If you have to pay in advance, you will be informed before you make the reservation. Your credit card will be charged only after you have confirmed the reservation.

Why was my credit card charged Eur 0.05 after booking process?

Like most websites, Turismo Bergamo Hotels places a Eur 0.05 authorization hold to verify that your credit card is valid and active when you complete your booking process. The authorization request can place a temporary hold of Eur 0.05 on the available funds in your credit card account.
When you check your bank account or credit card statement, payment authorizations are often listed as "pending." These transactions might remain in your account between 1-14 business days, depending on your card-issuing bank.
This is not an actual charge and the bank will remove the hold.

What payment method can I use to settle up with the hotel?

You can pay at the hotel in cash or by credit card. You can use a different card from the one you used to confirm the reservation, provided your hotel accepts it.

What credit cards can I use?

When the system checks the validity of the credit card, it accepts VISA and MASTER CARD. If you pay at the hotel, you can check in advance which cards the hotel accepts by visiting its web page.

Are my credit card details secure?

Your credit card details are sent to us via a secure server. This is a protected and secure channel which encrypts personal and credit card details using the latest technology. The encryption system complies with the "Secure Socket Layer" (SSL) security standard. Our SSL server is certified by Thawte (http://www.thawte.com).














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